The only way to request your money back is through chat. If you prefer to request your refund via email, phone, or in person, you’re out of luck. The agent decides whether you can get a refund or not.Answer seven questions, and you will be transferred to an actual support agent.In the new window select New refund request.Choose Request a refund and then Refund Chatbot.The name of the item you want a refund for.Before you start the process, prepare the information that the chatbot will ask for: In the past, you had to fill out refund forms for PlayStation items, but that changed in 2019, and now for all refund requests, you first need to have a chat with their chatbot. How to Request a Refund on PlayStation Manually? If you want to avoid charges when the free trial windows end, you can subscribe to these services with DoNotPay’s virtual credit card. The refunds might be reduced to reflect the way you used the subscription service-not just the time, but also downloaded games, using cloud storage, playing online, etc. When it comes to these two subscriptions, the refund you get might not be the full amount you paid initially. If there is a free trial window, it is included in that timeframe, so be careful. If you choose to pay for PlayStation Plus or Now subscription services, you should know that the two-weeks period for changing your mind still applies. PlayStation Plus Refund & PlayStation Now Refund Refunds are possible up to 14 days after the purchase Refunds are possible any time until the release date Pre-order purchases made less than 14 days before the release date Pre-order purchases made more than 14 days before the release date When it comes to pre-ordered digital content, you have two options: If you forget about the movie for more than two weeks or start streaming it, your refund rights will be revoked. To prevent possible issues with game refunds, make sure to turn off Automatic Downloads on your PS4 console.Ī similar rule applies to PlayStation Video titles. You should be extra careful about this rule when it comes to season passes and in-game consumables as they can be purchased through games and get downloaded or used right away. There is one little trick, though-you are not eligible for getting your money back if you downloaded or used any digital content unless that content is faulty. If you’re interested in how to get a refund for PS4 games, you should know that you have 14 days to cancel your purchase and receive a refund. You will have to use a browser on your computer or your smart device. The first thing to remember is that you cannot initiate a refund request on your console. With so many products available on the PlayStation Network, things can get confusing. Buying or renting a bad movie over PlayStation Video might motivate you to check what your options for getting your money back are. PlayStation Network Refund PolicyĮven if you have never regretted purchasing a game for your PlayStation console, you may be in a situation to rethink that PlayStation Plus or Now subscription. PlayStation Vue was the company’s Internet television service, which stopped operating in January 2020. Those interested in paid cloud gaming services might want to check out PlayStation Now. Movie streaming, purchases, and rentals are available through PlayStation Video, while you can stream music through PlayStation Music, powered by Spotify. If you’re into online gaming and want more of a social gaming experience, you can sign up for PlayStation Plus for a monthly fee. With 103 million monthly users, it is a giant in the world of gaming.īesides shopping for digital games, PlayStation Store offers a variety of other entertainment services. It can be accessed not only on your latest PS4 console, but also on smartphones, tablets, HD television sets, and Blu-Ray players. Initially imagined as a store for digital PlayStation games, it quickly grew into an all-encompassing digital media entertainment service. If you own a PlayStation console, you are probably familiar with PlayStation Network (PSN). Chargebacks and Refunds How to Get a PlayStation Refund DoNotPay Is the Best Way to Get a PlayStation Refund DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. IEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly.
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